Need help with FilmSynk? Check out the frequently asked questions below, or contact us directly.
Open FilmSynk on iOS or go to filmsynk.com/app.html in your browser. Tap "Host a Session", enter your name, select your streaming services, and tap "Create Session". Share the 6-letter code with your group.
Get the 6-letter session code from the host. Open FilmSynk and tap "Join a Session". Enter your name and the code, then tap "Join". You'll enter the lobby and wait for the host to start.
A match happens when every person in the group swipes right (likes) the same movie or TV show. You'll all see a celebration screen with the matched title. That's your pick for the night!
A near match means almost everyone in the group liked a title, but one person hasn't swiped on it yet. It's a heads-up that you're close to a match!
The star button super-likes a title. It counts as a like for matching purposes, plus it signals to the group that you're especially excited about that title.
No! While there's an iOS app available, anyone can join a session directly from their web browser at filmsynk.com. No download required.
Make sure you've selected the correct region. Streaming availability varies by country. If a service is available in your country but not showing up, please contact us.
Yes! FilmSynk remembers what you've swiped in past sessions. Titles you've rejected before will appear less often, and the app considers the whole group's history to show more relevant options.
No. FilmSynk doesn't serve ads, doesn't sell data, and doesn't share your information with third parties. See our Privacy Policy for details.
Yes. Contact us at help@filmsynk.com and we'll delete your data. You can also clear your local data by clearing your browser storage or deleting the app.
We'd love to hear from you. Send us an email and we'll get back to you as soon as possible.
Email help@filmsynk.com